Responding to Concerns

Responding to Concerns
The Kenora Catholic District School Board (KCDSB) is committed to developing meaningful partnerships with families. Education is a shared experience involving home and school, and the Board believes that open communication strengthens relationships between families, schools and communities. Therefore, it is the practice of the KCDSB to address concerns in a sensitive, respectful and private manner.

The process of addressing concerns is an opportunity to improve relationships. It is the practice of the Board that concerns and questions should be dealt with at the level closest to the issue.

If a parent, guardian or stakeholder has a concern about a school matter, these are the steps that should be followed in sequence:

Step 1: Talk with Your Child’s Teacher

Gather as much information as possible and contact the classroom teacher to discuss your student's educational progress, ask a question or raise a concern. It is important to maintain regular contact with the school throughout. Most concerns can be resolved at this point through open dialogue and cooperation.

Step 2: Talk with Your School Principal

If the question or concern has not been resolved with the parent and teacher, please contact the Principal to request help in dealing with the matter. The Principal will gather facts from everyone involved to clarify the situation and work to resolve the matter as quickly as possible.

Step 3: Talk with Your School Superintendent

If the parent and the Principal are not able to resolve the issue, the parent may discuss the issue with the school superintendent. The school superintendent will review the matter and attempt to resolve your concern as it relates to Board policies and procedures. The superintendent will respond to the parent about the concern.

Step 4: Talk with the Director of Education

If the parent and the school superintendent are not able to resolve the issue, the parent may discuss the issue with the Director of Education. The Director of Education will review the matter and respond to the parent about the concerns.

Additional Resources

For more information please review administrative procedure 109: Concerns and Complaints Resolution Process.

Concerns or complaints will not be considered unless the complainant has identified themselves by name.
Any correspondence that is sent anonymously will not receive a response.
The word “parent” when used, includes caregiver or guardian.
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