Responding to Concerns

Responding to Concerns
The Kenora Catholic District School Board (KCDSB) is committed to developing meaningful partnerships with families. Education is a shared experience involving home and school, and we believe that open communication strengthens relationships between families, schools and communities. Therefore, it is our practice to address concerns in a sensitive, respectful and private manner.

When it comes to navigating the KCDSB, it’s helpful to understand the overall structure of the system. This page gives an overview of how our school system is structured so you can find the right person to help address your concerns.

   
Who do you call first?

The first step is to address the issue with the person closest to it. Most concerns can be resolved directly at the school level by speaking with your Classroom Teacher, Vice-Principal, or Principal. If you're unsure who to contact, simply call or email the school, and they'll guide you to the appropriate person.

If the issue isn't resolved at the school level, the next step would be to contact a Superintendent. If it remains unresolved, then it's appropriate to contact the Director of Education for further assistance. 

Understanding Roles and Responsibilities?

School staff are directly involved in the daily operations of your child's school. Your classroom Teacher ensures that your child is learning the curriculum and reports to the Principal. The Principal manages the overall operations of the school and is well-versed in both school and Board procedures and policies.

Superintendents are part of the Board's Executive Council and they are responsible for the operations of the school board. School Principals and Department Managers report to a Superintendent. They are directly involved in the day-to-day operations of the overall school system and responsible for board-wide programs. 

Director of Education is the responsible for the overall leadership and strategic direction of all schools and departments. The Director works closely with the Board of Trustees and oversees the Superintendents, ensuring that board-wide goals and procedures are effectively implemented. While not involved in the day-to-day school operations, the Director plays a critical role in shaping the educational experience for all students across the system. 

Catholic School Trustees are elected every four years during the municipal election and are responsible for governance. This means they oversee the school board, including fiscal responsibility, and policy development and implementation. They serve as ambassadors for the Board and advocate for Catholic education. 
 

How to Get Help with a Concern

If you’re unsure where to start with a concern, our simple guide can help. Whether it’s a classroom, school-wide, or board-wide issue, the chart below outlines the best first step. If you’re still unsure who to contact, we're here to assist you—just give us a call or send an email.

How to Get Help with a Concern

Download a PDF version of this chart.

  
Additional Resources


For more information please review administrative procedure 109: Concerns and Complaints Resolution Process.

Concerns or complaints can only be addressed if the individual provides their name. Anonymous correspondence will not receive a response. 

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